At Minus18, creating safe, inclusive and empowering spaces for all young people, especially LGBTQIA+ youth, is at the heart of everything we do.

We’re proud to uphold Child Safe Standards, and build environments where every young person feels safe and welcome.

We champion diversity, and ensure our programs are inclusive of young people of all genders, sexualities, intersex variations, cultures, faith and abilities.

Code of Conduct

Minus18 upholds a Code of Conduct (“Code”) for Working With Young People. This Code is found within the Minus18 Handbook and has been replicated within this guide for easy access and sharing.

View the Code of Conduct

Concerns and Complaints

Anyone who uses services or information provided by Minus18 can make a complaint, including young people, parents, caregivers, and community members.

You can make a complaint or express concerns about any aspect of our work that you think was unsatisfactory, or that you are feeling unhappy about. This includes if you:

• Feel a service, program or event of Minus18’s was unsatisfactory.
• Did not receive enough information or received incorrect/inaccurate information.
• Are unhappy about how a Minus18 representative interacted or communicated with you or with another person..
• Are concerned about your safety or another young person’s safety.
• Feel you were denied respect or privacy.

Contact us to share your concerns or complaints

For more information on how we handle complaints:

• View our Full Complaints Policy
• View our simplified English Version