Terms & Conditions
June 08, 2021
The Minus18 website (www.minus18.org.au) (Website) is operated by Minus18 Foundation Inc (ABN 60 829 316 980) (we,us,our).
The Website is designed to provide a place where young lesbian, gay, bisexual, transgender, queer, intersex, asexual + (LGBTQIA+) people can access information about LGBTQIA+ support resources, workshops, events, fundraising activities and campaigns and where people can donate to us.
The information and material contained in or available through the Website (Information) is provided for general informational purposes only and does not cater to the circumstances or needs of individual users of the Website. No Information is intended to be used or relied on as professional advice of any kind. By accessing or using any of the Website or the Information, you acknowledge and agree that such access or use is at your own risk.
You acknowledge that you have read, and consent to your personal information being used, disclosed and otherwise handled in accordance with, our Privacy Statement
Access and use of the Website
You acknowledge and agree that we may:
- make changes to the Website and the Information at any time without notice; and
- monitor your access to and use of the Website.
Access to the Website depends on telecommunications and internet service providers and other external factors and we do not guarantee the availability of the Website at all times or at any specific times.
While we will take precautions to ensure the Website is secure, no data transmission over the internet can be guaranteed as totally secure. Accordingly, we cannot ensure the security of any information transmitted to, from or using the Website.
3.1 If you wish to purchase goods from the Website's merchandise catalogue (theWebsite Shop), you must add the desired goods to the Website Shop 'cart' and enter your contact and billing details at 'Checkout' and fully comply with the instructions indicated therein. Prices and other product information quoted on the Website Shop are subject to change from time to time without notice. The price of goods ordered by you will be the price quoted on the Website Shop (typically summarised in the 'Checkout' page of the Website) at the time you place your order. Although we take all reasonable care to ensure that prices and other product information quoted on the Website are correct at the time of publication, we reserve the right to correct any publishing errors and cancel orders made at an incorrect price.
All prices quoted on the Website are in Australian dollars and inclusive of Australian Goods and Services Tax (GST) unless they are marked as a fundraising item. If you are not an Australian resident, you may be liable to pay additional tariffs, duties or other taxes in connection with your order. We are not responsible for the payment of any additional tariffs, duties or other taxes and you must reimburse us on demand if we pay such additional tariffs, duties or other taxed in relation to your order.
If you order goods from us, payment is due immediately when your order is placed. When placing an order through the Website, you must provide your valid credit card number and any other information requested through the Website to enable payment for your order to be processed. Your credit card will be charged at the time your order is placed.
You warrant that any credit card details provided by you are true and correct and that you are authorised to charge the relevant payment to that credit card.
If GST is payable on a supply of goods ordered through the Website, you must pay the applicable GST in addition to the amount payable for the supply, packaging and delivery of the relevant goods.
Once you have placed an order, you cannot change it or cancel it without our express agreement. If we agree to alter or cancel your order, you must pay us any loss, damage, cost or expenses incurred in relation to the change or cancellation.
We ship goods Australia wide. Please contact us if you require shipping international.
Goods will be delivered to the delivery address specified in your order. The costs of delivery are in addition to the costs of the goods quoted on the Website. Orders will be dispatched by us as soon as practicable after receipt of an order.
Deliveries are carried out on our behalf by Australia Post.The costs of delivery are influenced by the size and weight of the product and the destination for delivery. Delivery dates or times indicated at the time of placing an order (if any) are approximate dates only and do not constitute a guarantee of delivery by such date.
If requested, you must provide reasonably proof of your identity and sign an acknowledgement of receipt of goods at the time the goods are delivered to the specified delivery address. If you are not present at the time of attempted delivery of the goods to the specified delivery address or you cannot provide reasonable proof of your identity, the delivery service may keep the goods for later collection by you. You will be notified if that happens, and you must then collect the goods at your own expense.
If we reasonably determine that your order is not deliverable to the specified delivery address due to the address provided being invalid or lack of reasonable access to that address or you do not collect the goods within 15 days after being notified that they have been kept by the delivery service for collection by you, we may cancel the order and the relevant goods will be returned to us at your expense and made available for sale to other customers. In those cases, we will refund you the price you have paid for the goods less packaging and delivery charges and reasonable handling costs.
We reserve the right to make part deliveries of any order. Failure to make a delivery of the total order does not invalidate the contract of sale in relation to goods actually delivered. You are not relieved of your obligation to accept or pay for the goods because of any delay in delivery. We are not liable for any failure to deliver or delay in delivery for any reason beyond our reasonable control.
If we discover after accepting an order that we cannot deliver the ordered goods, we will notify you and will be entitled to cancel the order. We will, of course, inform you immediately and reimburse any payments made.
3.4 Goods damaged in transit
You must inspect the goods at the time of delivery. If you believe the goods have been damaged in transit, you must notify us email@example.com 48 hours after receiving them (or collecting them from the delivery service). If you do not notify us of the damage within that period, the goods will be taken to have been received in good condition and you will waive any claims in respect of any damage that may have occurred in transit. Nothing in this section excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation that cannot lawfully be excluded or limited (including under the Australian Consumer Law).
3.5 Returns and Refund Policy
If you receive your order and have a change of mind, Minus18 will allow the return of goods for a refund as long as the following conditions are met:
- The goods are returned to us within 30 days of purchase.
- The goods are in original condition.
- The cost of returning the goods is covered by the customer.
If you receive damaged or faulty product, please reach out to us at firstname.lastname@example.org to arrange for a return/refund or replacement.
Nothing in this in this section excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation that cannot lawfully be excluded or limited (including under the Australian Consumer Law).
Warranties and representations
Except as required by law, we give no express or implied warranties or guarantees, and make no representations, in relation to the Website or any Information or goods available or ordered through the Website, including warranties or guarantees of acceptable quality, merchantability and fitness for purpose. In particular, we do not warrant or represent:
- your computer systems will meet the minimum requirements to enable use of the Website;
- the Information is accurate, complete or suitable for any purpose;
- the Website and its services are free from any computer viruses or defects; or
- your access to the Website and its services will be continuous or uninterrupted.
- in the case of goods - to the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods or the payment of the cost of having the goods repaired (as determined by us);
- in the case of services - to the supplying of the services again or the payment of the cost of having the services supplied again (as determined by us).
Except as specified in this section 6 (Our liability), to the extent permitted by law:
- our maximum aggregate liability to you, whether in contract or in tort (including negligence) or otherwise, in respect of goods you have ordered through the Website for any loss or damage of whatsoever nature (whether direct, consequential, indirect or incidental damages) will be limited to and in no circumstances will exceed the price of the goods to which the liability relates; and
- we will otherwise not be liable for any loss, damage, costs or expenses, whether direct, consequential, indirect or incidental damages or loss and whether in contract, tort, statute or otherwise, suffered or incurred by you in connection with the Website.
The limitations and exclusions set out in this section 6 (Our liability) do not apply to our liability for wilful misconduct, fraud or gross negligence (being negligence involving a deliberate or reckless disregard or a risk would be apparent to a reasonable person in the same circumstances).
Links to third party websites
The Website may contain links to other websites that are not operated or controlled by us. Those links are provided for convenience only and may not be current. Provision of a link should not be construed as an endorsement or approval of the third party website by us.
Copyright in the Information is owned by us or our licensors.
You may download Information and print out the Information, but only for your own private, non-commercial use. Except as permitted by the Copyright Act 1968 (Cth) and this section 10 (Copyright), no part of the Website (including any Information) may be reproduced, copied, published, framed, or transmitted in any form or by any means without our prior written consent. Requests for consent should be directed to us using the contact details below.
Changes to these terms and conditions
Updated October 2019